Top Features of Telegram Business Accounts You Should Know in 2025

Telegram now offers powerful features for its premium users, including the ability to turn any premium account into a business account.

If you’re using Telegram for your business, this upgrade is absolutely worth considering.

With a Telegram business account, you can:

• Automatically send a greeting message to new customers

• Set your business hours so customers know when you’re available

• Use quick replies to respond instantly without typing

• Access other tools that make communication faster and more efficient

I personally use these features every day in my own business, and they’ve helped me save time and serve my customers better.

If you’re serious about using Telegram professionally, a business account can make a big difference.

Set Business Hours (Open and Closed Times)

With this feature, you can display your working hours directly on your Telegram profile, showing when you’re available and when you’re not.

You can easily configure this setting in your account, as shown in the image below.

When customers visit your profile, they’ll immediately see your current status (open or closed).

This helps them understand your availability and encourages them to contact you during your business hours.

It’s a simple but effective way to manage expectations and improve customer communication.

Set a Greeting Message

By setting up a greeting message, Telegram can automatically send a predefined message to users, even when you’re not available.

This means you don’t have to be online or manually reply to every new user.

Instead of typing the same message repeatedly, Telegram delivers your preset message instantly to anyone who contacts you.

Here’s an example of a greeting message:

Hello!

Welcome to our store. We’re available from 7:00 AM to 10:00 PM.

If you have any questions, feel free to ask.

In the meantime, you can check out our products here: [your site link]

This feature helps you stay responsive and professional, even when you’re away.

Automatic Away Message

This message lets users know that you’re currently unavailable and encourages them to reach out at another time. You can fully customize the text and edit it whenever you need.

Telegram offers three options for when this message should be sent:

1. Always: The message is automatically sent to anyone who contacts you, regardless of your working hours.

2. Outside Business Hours: The message is only sent when users reach out outside your set business hours.

3. Custom Schedule: You can define a specific time frame, such as sending the message daily from 12:00 AM to 7:00 AM.

This feature helps manage expectations and guides your customers effectively, even when you’re not available to reply in person.

Quick Replies

One of the most useful features in Telegram Business accounts is Quick Replies and I personally use it all the time.

With this feature, you can save frequently used messages like your credit card number, wallet address, or any other common response.

Then, whenever a customer asks for something like your payment details, you don’t need to search, type, or even copy and paste anything.

You can also save any other type of message for example, instead of typing out the product details, pricing, and descriptions for every customer, you can create a quick reply for each product.

Then, whenever a customer asks about that product, just select the message and send it instantly

No need to copy, paste, or retype anything.

All you have to do is type / in the chat, and Telegram will show you a list of your saved quick replies.

Just select the one you need, for example, your wallet address and it will be instantly sent to the customer.

This not only saves time but also ensures accuracy.

I never worry about making mistakes when sending important information like my wallet address or bank details.

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